FAQ

After contract signature, Reframe will be accessible within a few days only. The set-up and configuration can be done by you based on detailed step-by-step documentation (knowledge base), or be fully supported by a professional implementation manager.

The following steps need to be completed to set up and configure Reframe:

• Selection of URL (e.g. yourproject.mainlevel.de)
• Optional customisation of look and feel (e.g. login page, colours, logos)
• Configuration of navigation structure
• Configuration of data collection templates (structural and operational data)
• Optional import of existing data and configuration of connectors (e.g. Kobo)
• Configuration of dashboards and charts
• Configuration of results and indicators (e.g. definitions and calculations)
• Configuration of permission scheme

For details about onboarding, find more details here.

Depending on your licence, separate workspaces can be configured. This allows for the collection and analysis of data across different portfolios and projects in one software instance.

Although the data is stored and managed in different workspaces, Reframe allows for synchronising data between workspaces. This set-up is helpful, for example, if data is stored and managed on a country level but needs to be aggregated on a global level.

Reframe is a “Cloud Services Made in Germany” certified company. Our software is hosted on servers in Germany, being fully compliant with German and EU guidelines. 

Find details about data security here.

Reframe includes a role-based permission scheme. This means that users get access to different sections of the system based on their roles. For each role, certain permissions can be granted per section to view, edit and/or create data entries. The user accounts and permissions can be managed via a user interface in the system.

Permissions can even be connected to dynamic elements, e.g. countries, provinces, schools, action areas or projects.

Find details about data security here.